Kishore Biyani: How Big Bazaar Learnt Crowd Management From Tirupati Balaji Temple - TONTUF Money

Kishore Biyani, the founder of Future Group, which owns Big Bazaar, once shared how he learnt crowd management from temples. In a podcast with Nikhil Kamath, the co-founder of Zerodha, Biyani said that he was inspired by the crowd management practices at the Tirupati temple.

The Tirupati temple is one of the most visited religious sites in the world, and it receives millions of devotees every year. The temple authorities have developed a very efficient system for managing the crowds, and this system has been praised by many people, including Kishore Biyani.

Some of the crowd management practices that Biyani learnt from the Tirupati temple include:

• Using a ticketing system to regulate the flow of people. This helps to prevent overcrowding and ensures that everyone has a chance to visit the temple.
• Having a clear and well-organized queue system. This helps to keep the queues moving and prevents people from getting frustrated.
• Using volunteers to help with crowd control. This frees up the temple authorities to focus on other tasks, such as security and maintenance.
• Using technology to help with crowd management. For example, the temple has a system that uses facial recognition to track the movement of people.

Biyani said that he implemented these crowd management practices at Big Bazaar, and they have helped to improve the customer experience. He also said that he believes that businesses can learn a lot from temples when it comes to crowd management.

Here are some other examples of how businesses can learn from temples when it comes to crowd management:

• Use a variety of entrances and exits to help with crowd flow.
• Have clear signage and directional arrows to help people find their way around.
• Provide plenty of seating and resting areas for people to take a break.
• Have a team of trained staff who are able to help with crowd control.
• Use technology to help with crowd management, such as facial recognition or crowdsourced data.

By learning from temples, businesses can create a more efficient and customer-friendly experience for their customers.